标题：Analysis of family satisfaction in intensive care unit

作者：Neves FB1, Dantas MP1, Bitencourt AG1, Vieira PS1, Magalhães LT1, Teles JM1, Farias AM1, Messeder OH1.

网址:PMID: 25303126

求助者：hexing

• 求助时间：2015/6/19 13:24:58
• 求助状态：AB图书馆客服已找到全文，详情咨询在线客服qq 1257749646
• 文献摘要：

OBJECTIVES: To know the needs and level of family members´ satisfaction is an essential part of the care provided to critically ill patients in intensive care units. The objective of this study was to identify the level of family members´ satisfaction in an intensive care unit. 

METHODS: A descriptive survey was carried out in the general adult intensive care unit of the Hospital Português (Salvador - BA) from November 2007 to January 2008. Jonhson´s 14-question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members. RESULTS: Fifty three family members were included, mean age was 44 years and 68% were female. The median of family members satisfaction level was 11 (IQI = 9-13). Critical Care Family Need Inventory, questions with higher percentiles of satisfaction were those stating that family members felt that the patient was receiving the best possible care (96%) and that the information provided was honest (96%). The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (45%) and that a healthcare professional had explained how the intensive care unit equipment was used (41%).

 CONCLUSIONS: Most family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals´ ability to comfort family members.

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